What is the meaning of a hotel and its characteristics? Hotels are places that are familiar to the community. It’s safe to say that hotels can become second homes for some.
Especially for those who often travel out of town for a reason. However, what is the definition and characteristics? This article will discuss the definition of a hotel and its characteristics, types of hotels, types of hotel occupancy to their classification.
Definition of Hotel and Its Characteristics
Such as providing a variety of food and drinks, creating a restaurant or cafe, can be used to hold an event, and so on. All the facilities in the hotel will be intended for visitors. A hotel is a place that is often used for someone to stay or rest. As for tourists in a tourist area.
Understanding Hotels According to Several Sources
1. KBBI (Big Indonesian Dictionary)
According to KBBI, a hotel is a building with rooms that are rented out as a place to stay and a place to eat for people who are on a trip. Hotel is a form of accommodation that is managed commercially, provided for everyone to obtain services, lodging, eating and drinking.
2. The Oxford Dictionary
The definition of hotel in the Oxford dictionary is a building where people live. These people generally only stay a short time. Besides, the hotel is where people will pay for the room. Paid room will be used, sometimes will be used for meals.
3. Decree of the Minister of Post and Telecommunication No. KM 94/HK103/MPPT 1987
Hotel is a type of accommodation that uses some or all of its parts, the hotel will provide services such as services for lodging, provision of food and drinks, and other services intended for the general public. The hotel will be managed commercially.
4. Decree of the Minister of Transportation No. PM.10/PW.301/Phb-77
Hotel is a form of commercially managed accommodation. The hotel is a four t provided for everyone who needs service. Such as lodging services, food services and beverage services.
5. American Hotel & Motel Association
A hotel is a place that provides several things. Such as lodging, food and drink. A hotel will provide various services that will be rented out to guests who come. Especially for those who decide to stay temporarily at the hotel.
6. Endar Sri, 1996
Hotel is a building which is managed commercially. The hotel will be used to provide lodging facilities to the general public. The facilities used include luggage service facilities, food and beverage service facilities, hotel furniture facilities, hotel decoration facilities and services for washing clothes.
7. Lawson, 1997
Hotel is a facility used for public residence for tourists. The hotel will provide services in the form of room service, food and beverages, as well as accommodation services. However, if you want to experience these services, hotel users must pay for them.
Based on some of the definitions above, we can find several keywords that have formed the meaning of the hotel as a whole. Hotel has the meaning of a building or part of a building or house that is relatively large in size. Hotels are generally referred to as accommodation buildings.
The hotel will provide lodging services that can be used as a place to rest temporarily. Not only that, the hotel will also provide services in terms of food and drinks. If you need an additional service, the hotel will also provide the additional service. The hotel is something that is managed commercially.
Hotel Characteristics
This is because hotel buildings are built based on the nature or character of the hotel industry itself. What are the characteristics of the hotel? Here’s the explanation:
1. Capital and labor intensive
The hotel industry is an industry that is relatively intensive in terms of capital and work. This means that in its management, business capital will be required which is quite large. In addition, the hotel industry will also require a large number of workers.
2. Influenced by circumstances
Hotels will be affected by circumstances, or changes that may occur in other sectors. Such as the economic, social, political, cultural or security sectors where the hotel exists.
3. Doing marketing simultaneously
Hotels will produce or market their products simultaneously. The activity coincides with the place where the services of the service have been produced.
4. Operates a full day
The hotel will operate 24 hours a day, that means all day long. The hotel will operate without any holidays, including in terms of service. Customers or hotel users, or the general public have the whole day to enjoy the services of a hotel.
5. Prioritize customer service
The hotel will treat its customers like kings. In addition, the hotel will treat its customers as a partner in business. The reason is because the success of hotel services depends on the number of customers. The more customers who use the hotel facilities, the better it will be for the hotel.
Types of Hotels
1. City hotels
City hotels are hotels that are generally located in urban areas. This hotel will generally be used by the community for temporary residence. This means that people will use the hotel in a short period of time.
City hotels are also known as transit hotels. Because, generally this type of hotel will be used by business people. They will take advantage of business services, as well as the facilities provided by these hotels.
2. Resifential hotels
Resident hotels are hotels that are generally located on the outskirts of big cities. This hotel is located in a place far from the hustle and bustle of the city. However, this hotel will be adjacent and easy to reach various places of business activity.
Generally, this type of hotel will be located in an area with a quiet atmosphere. Especially because this hotel is intended for people who want to stay for a long time. Resident hotels will be equipped with facilities in the form of complete residences. Bahlan, these facilities can be used for all family members.
3. Resort hotels
Resort hotel is a hotel located in a mountainous area. Not only that, resort hotels can also be located by the beach, by the river, even by the lake. This hotel will generally be the choice of people who want to have a vacation while resting.
To get a calm and comfortable atmosphere, this type of hotel can be taken into consideration. Generally this hotel has a beautiful view. Apart from recreation, this hotel is also suitable as a place to relax.
4. Motels (motor hotels)
Motel is a type of hotel located along a highway or on the outskirts of it. This type of hotel will be located in a place that connects one city to other big cities. These motels are also often found within major city limits or near gates.
Motel is a type of hotel that is intended as a place for a short or temporary break. Especially for those who are traveling. This motel hotel can be used as a resting place for people who are tired or tired of traveling.
Hotel Classification
A hotel can be grouped based on various criteria of its needs. However, there are several criteria that are considered the most common to use. Meanwhile, since 1970 the Indonesian government has determined the classification of hotels.
The classification is based on certain assessments with the following conditions:
- Building area
- Building form
- Equipment and facilities
- Service quality
However, in 1977 this classification system was deemed no longer appropriate. Therefore, new matters were stipulated through the Decree of the Minister of Transportation No. PM. 10/PW. 301/Pdb – 77 regarding the business and classification of hotels.
In the decree, the classification of a hotel is minimally based on several things. Including the following:
- Number of rooms
- Facility
- Equipment in the hotel
- Service quality
Based on the classification of hotels in Indonesia that have been issued by government regulations, the Deparpostel is made by the Director General of Tourism with a decree or SK: Kep-22/U/VI/78. Then hotels in Indonesia are classified into five hotel classes. Are as follows:
- 1 star hotel
- 2 star hotel
- 3 star hotel
- 4 star hotel
- 5 star hotel
Hotels that are deemed unable to meet these class standards, or even below the specified minimum standards are called non-star hotels.
In 2002, the rules regarding hotel classes were changed again. The new regulations are listed in the Decree of the Minister of Culture and Tourism No. KM 3/HK 001/MKP 02 regarding the classification of hotel classes, the weight of the assessment from the aspect of service quality is higher when compared to the aspect of the facilities in the building.
However, a building designer and planner who wants to build a hotel, especially the resort type, can refer to the hotel provisions and criteria issued by the Directorate General of Tourism in 19995.
However, the number of rooms is not required to be the same or in accordance with the class of the hotel. As long as it is balanced with supporting facilities. As well as a balance between expenses and income from the hotel.
These matters have been regulated based on the Decree of the Minister of Culture and Tourism Number. KM 3/HK 001/MKP/02. Therefore, based on the hotel classification, if you want to build a resort hotel, you must have a clear classification.
The design and planning of a resort hotel must pay attention to the basis for evaluating the five hotel classifications. Includes the number of rooms, facilities, service quality and hotel equipment. This is done so that the purpose of classifying hotel classes can be achieved.
Hotel Occupancy Type
1. Rooms according to the number of beds
- Single room , is a room that only has one bed for one customer.
- Twin room , is a room that has two beds for two customers.
- Double room , is a room that only has one large bed for two customers.
- Double-double , is a room that has two rooms. Each of these rooms has a double bed and is used by four people.
- Triple room , is a room that has a double bed that is used for two customers, plus an extra bed .
2. Rooms according to the number of rooms
- Junior suite room , is a large room. This room consists of a living room and bedroom.
- Suite room , is a room that has two parts. It consists of a bedroom for two customers, a dining area, a living room and a mini kitchen.
- President suite room , is a room that has three large rooms. Among them are a guest room, guest bedroom, dining room and small kitchen.
3. Rooms according to the position and proximity of the rooms
- Connecting room , is a room consisting of two adjacent rooms. The two rooms are connected by a door.
- Adjoining room , are two adjacent rooms and do not have a connecting door, or side by side .
4. Room according to the direction
Inside room , is a room that is facing the back of the hotel or facing the back .
Outside room , is a room that is located facing the main road or facing the street .
Lanais, are rooms that have a balcony or terrace. This room is located overlooking the garden or pool.
Cabanas, are rooms located in the beach or swimming pool area. This room will be equipped with or without a bed. The location of this room will generally be separated from the main building or main building .
5. Rooms according to occupant designation
House used room , is a room used for hotel staff who have authority. This room can be used for residence for a certain period of time due to business matters.
That’s a complete explanation of the meaning and characteristics of the hotel, as well as other important thingS.